Refund policy

• Refunds will be issued if goods purchased from the online store are found to be defective or unsuitable.
• Refunds for reservations or memberships to Pilates classes will be considered on a case by case basis.

Delivery policy

• Goods purchased from Studio 113 can be collected from the studio or Honeybourne Village Hall.

Return policy

• Goods purchased from the online store can be returned for replacement or refund if found to be unsuitable.

Cancellation policy

• All recurring memberships can be cancelled at any time following the 3 month initial commitment. 
• Individual classes cancelled with 24 hours notice receive a full credit for the session booked. Cancellations with less than 24 hours notice will result in the credit being forfeited. 
• Subscribers to recurring membership who wish to take a break should make the studio aware and a hold will be placed on the membership. No classes can be booked and nothing will be billed during the hold period. Once the hold has ended and the membership reinstated billing will resume with a pro-rata adjustment to cover any partial period when applicable.
• nicky@studio113.uk  01386 662306 / +44 7534 473553